Privacy Policy

We use the information we collect for the following purposes:

• To process bookings and provide requested services
• To communicate with you about your bookings and inquiries
• To send travel updates, itineraries, and important notices
• To improve our website, services, and user experience
• To respond to customer service requests and inquiries
• To send marketing communications (only with your consent)
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure security
• To analyze website usage and trends

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, some portions of the site may not function properly.

We may use third-party services that collect, monitor, and analyze information to improve our services:

• Google Analytics: Website analytics and user behavior tracking
• Google Merchant Center: Product feed integration for tour listings
• Payment Processors: Secure processing of booking payments
• Email Service Providers: Booking confirmations and customer communications
• Cloud Storage: Secure data storage and backup

These third parties have their own privacy policies governing the use of your information. We are not responsible for the privacy practices of these third-party services.

Our website integrates with social media platforms including Facebook, Instagram, TikTok, and YouTube. These integrations may allow us to display content from our social media accounts and enable social sharing features.

• Social media platforms may set their own cookies and collect information
• We may display our social media feeds and content on our website
• You can share our content on social media platforms
• Each social media platform has its own privacy policy

We recommend reviewing the privacy policies of the social media platforms you use.

We may share your information in the following circumstances:

• Service Providers: With trusted partners who help us operate our business (hotels, lodges, transport companies)
• Legal Compliance: When required by law, court order, or government authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: With your explicit consent
• Protection: To protect our rights, property, or safety

We do not sell, trade, or rent your personal information to third parties.

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Employee training on data protection
• Limited access to personal information on a need-to-know basis

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Receive your data in a portable format
• Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided in Section 10.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

• Booking records: 7 years for legal and tax purposes
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months (Google Analytics default)
• Customer service records: 3 years after last interaction

If you have any questions about this Privacy Policy or our data practices, please contact us: