JaeTravel Expeditions
JaeTravelEXPEDITIONS
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JaeTravel Expeditions

Your trusted partner for unforgettable safari experiences across East Africa. Specializing in accessible and inclusive travel.

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  • All Tours
  • Accessible Tours
  • Vehicle Hire
  • About Us
  • Blog

Destinations

  • Kenya Safaris
  • Tanzania Tours
  • Rwanda Gorillas
  • Uganda Adventures

Contact Us

  • Nairobi, Kenya
  • +254 726 485 228
  • info@jaetravel.co.ke

Official Partners & Affiliations

Kenya Wildlife ServiceTourism Authority Kenya

Customer Reviews

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© 2026 JaeTravel Expeditions. All rights reserved.

Privacy Policy

Last updated: June 3, 2026

Quick Navigation

  • 1. Information We Collect
  • 2. How We Use Your Information
  • 3. Cookies & Tracking
  • 4. Third-Party Services
  • 5. Social Media Integration
  • 6. Data Sharing
  • 7. Data Security
  • 8. Your Rights
  • 9. Data Retention
  • 10. Contact Us

JaeTravel Expeditions ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.jaetravel.co.ke, book our services, or interact with our social media content.

Please read this Privacy Policy carefully. By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our services.

1Information We Collect

Personal Information You Provide

We may collect the following information when you book a tour, request a quote, or contact us:

  • Full name, email address, and phone number
  • Physical address and passport details (for tour bookings)
  • Date of birth and nationality
  • Dietary requirements and accessibility needs
  • Emergency contact information
  • Payment information (processed securely through third-party payment providers)
  • Communication preferences

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on each page
  • Referring website or source
  • Geographic location (country/region)
  • Safari preferences and accessibility requirements (if disclosed)

Social Media Information

When you interact with our social media content on Instagram, YouTube, Facebook, or TikTok through our website gallery, we may collect publicly available information you choose to share, including profile information and engagement with our content.

2How We Use Your Information

We use the collected information for the following purposes:

  • Processing and managing tour bookings
  • Responding to inquiries and providing customer support
  • Sending booking confirmations and travel documents
  • Personalizing your experience and safari recommendations
  • Ensuring accessibility accommodations are properly arranged
  • Improving our website and services based on analytics
  • Preventing fraud and ensuring transaction security
  • Marketing communications (only with your consent)

3Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.

Essential Cookies

Required for the website to function properly. These cannot be disabled as they are necessary for core functionality like booking processing and security.

Analytics Cookies

Help us understand how visitors interact with our website through tools like Google Analytics. This information is used to improve our services and user experience.

Marketing Cookies

Used to track visitors across websites for advertising purposes. We may use these to display relevant advertisements based on your interests.

Social Media Cookies

Enable integration with social media platforms like Instagram, YouTube, Facebook, and TikTok for sharing content and accessing social media feeds on our website.

Managing Cookies: Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect website functionality.

4Third-Party Services

We use trusted third-party services to operate our business:

Payment Processing

Secure payment processing through payment providers. We do not store your complete payment card details.

Analytics & Performance

Google Analytics and Vercel Analytics help us understand website traffic and improve performance.

Email Communications

Email service providers for sending booking confirmations, newsletters, and marketing communications.

Social Media APIs

APIs from Instagram (Meta), YouTube (Google), Facebook (Meta), and TikTok to display social media content on our gallery page.

Accommodation & Tour Partners

Lodges, camps, and local tour operators who fulfill booked safari services.

5Social Media Integration

Our website features a social media gallery that displays content from our official social media accounts on Instagram, YouTube, Facebook, and TikTok. This integration:

  • Fetches publicly available posts and videos from our social media accounts via their official APIs
  • Displays thumbnails, captions, and metadata from these posts
  • Allows you to view original posts on the respective social media platforms
  • Does not access your personal social media data unless you voluntarily interact with our content

Social Media Platforms We Use:

Instagram (Meta)
YouTube (Google)
Facebook (Meta)
TikTok

When you click on social media content, you will be redirected to the respective platform. Their privacy policies apply to any interactions on those platforms.

6Data Sharing & Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

  • Tour Fulfillment: Sharing necessary information with lodges, camps, guides, and transport providers to deliver booked safari services.
  • Legal Requirements: When required by law, court order, or government request.
  • Protection of Rights: To protect our rights, privacy, safety, or property, and to comply with legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
  • With Your Consent: Any other sharing of personal information will only occur with your explicit consent.

7Data Security

We implement industry-standard security measures to protect your personal information, including:

  • HTTPS encryption for all data transmission
  • Secure servers with firewall protection
  • Regular security updates and monitoring
  • Access controls limiting employee access to personal data
  • Secure payment processing through trusted payment providers
  • Staff training on data protection and privacy

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8Your Rights

You have the following rights regarding your personal data:

Access

Request a copy of the personal data we hold about you.

Rectification

Request correction of inaccurate or incomplete data.

Erasure

Request deletion of your personal data (subject to legal requirements).

Portability

Receive your data in a structured, commonly used format.

Objection

Object to processing of your personal data for marketing purposes.

Withdraw Consent

Withdraw consent for data processing at any time (where consent is the basis).

GDPR Note: For users in the European Economic Area (EEA), these rights are protected under the General Data Protection Regulation.

CCPA Note: California residents have additional rights including the right to know, delete, and opt-out of the sale of personal information.

9Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

  • Booking Data: Retained for at least 7 years for accounting and legal compliance purposes.
  • Communication Records: Retained for 3 years after the last communication.
  • Marketing Data: Retained until you unsubscribe or withdraw consent.
  • Analytics Data: Retained for a maximum of 26 months in anonymized form.

10Contact Us

If you have questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us:

Email

info@jaetravel.co.ke

Phone / WhatsApp

+254 726 485 228

Address

Nairobi, Kenya

We aim to respond to all privacy-related requests within 30 days.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.

For significant changes, we will provide more prominent notice, such as email notification or a notice on our website homepage.

Related Policies

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